In the ICICI Lender Canada, we think inside the providing the most readily useful service to our users. We provide users which have effortless access to recommendations, services and products, and also the method for get their complaints fixed. When you yourself have a complaint regarding the products or services away from ICICI Lender Canada we encourage you to definitely proceed with the process below. You may want to update your ailment with an increase of recommendations any time. You are able to strategy people internal or external authorities individually at any big date.

When you yourself have a concern or came across a problem, please telephone call our 24-hours Consumer Get in touch with Centre cost-free from the step 1-888-424-2422 out-of Canada or even the U.S., from the step one-800-200-3340 out-of India, within 108001402844 of Southern area China, at 108007142825 out of North China, in the 12280928 off Vietnam, during the 180011102974 of Philippines, within 1-416-847-7979 from someplace else (telephone call collect) otherwise e-mail all of us at

For home loan related issues, delight contact our very own Home loan Customer Contact Center toll-totally free in the 1-866-726-0825 (8 a great.meters. to eight p.m., around the world, Saturday to Monday), otherwise by the facsimile during the step one-866-399-3018, or of the elizabeth-mail from the

Whether your solution obtain doesn’t fulfill your own standard, you can even establish on the Head away from Support service at

Please price their Provider Demand (SR) Matter otherwise your Home mortgage Account Matter in most the telecommunications to aid us help finest.

When you’re upset into solution, you may then get in touch with ICICI Lender Canada’s Problems Manager from the post or current email address. The newest Issues Officer will recognize any communications in this a few organization times of acknowledgment thereof and can perform abreast of achievement from good intricate studies. Brand new ICICI Bank Canada Grievances Administrator should be called at the:

Filing a grievance

If you have unanswered concerns, otherwise unresolved questions or grievances regarding method by which personal info is collected, utilized, otherwise expose of the ICICI Financial Canada, you can get in touch with ICICI Bank Canada’s Confidentiality Manager of the send or current email address. The office of the Confidentiality Administrator try an interior independent system centered to address privacy inquiries. The brand new Confidentiality Administrator will admit your communications inside a couple of business days of receipt and work abreast of end out of reveal study. A duplicate your Buyer Privacy Password exists on all of our ICICI Financial Canada workplace otherwise from your Privacy Officer. The brand new ICICI Lender Canada Privacy Officer would be contacted from the:

When the, once pursuing almost every other streams, you then become your condition continues to be unsolved, you could contact work of Senior Issues Manager for the creating or because of the cell. Work of your own Older Problems Administrator try an inside separate system that will be dependent become consistent with community conditions having solving complaints.

Questions out-of possible fastened attempting to sell practices should be handled owing to installment loans online in Delaware any office of Elder Grievances Officer. New Elder Complaints Officer often admit all of your current communications in this a few business days from receipt and will further look at the your own inquiries which have ICICI Financial Canada on your behalf. You’ll be able to rest assured that brand new Elderly Grievances Officer food every condition otherwise problem with all due attention. The expertise of the fresh Elderly Issues Officer is actually no-cost. This new ICICI Bank Canada Elder Problems Manager is contacted within:

If you aren’t satisfied with the action pulled by ICICI Bank Canada to respond to your question, delight get in touch with an external independent system for further assistance.

Filing a criticism which have Outside Independent Government

Ombudsman to possess Financial Services and you can Financial investments Particular disputes you to remain unresolved once being reviewed of the ICICI Financial Canada Elderly Grievances Manager is generally led on Ombudsman to have Banking Characteristics and you will Assets (the latest “Canadian Financial Ombudsman”). The latest OBSI is another workplace responsible for assisting financial consumers the help of its issues. Should you desire, the latest ICICI Lender Canada Senior Grievances Officer can help you within the forwarding the issues with the OBSI.

Mail: Ombudsman to possess Financial Properties and Investments 20 King Path West, Room 2400 P.O. Package 8 Toronto, Ontario, M5H 3R3 Toll-free: 1-888-451-4519 Cost-totally free Facsimile: 1-888-422-2865

The newest Economic User Institution off Canada The fresh new Financial Individual Company out of Canada (FCAC) means that federally controlled creditors (and banking companies) comply with federal individual protection legislation, and it discusses any problem you to definitely identifies a potential violation. When you yourself have a grievance out of a possible ticket of an effective user protection legislation, a general public relationship, or an industry password out-of run, you may display your grievances toward FCAC.

Mail: Financial Consumer Agencies from Canada 427 Laurier Method Western fifth Floors Ottawa, Ontario K1R 1B9 Cost-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232)

The office of one’s Privacy Commissioner away from Canada If you were to think suitable action wasn’t taken by the ICICI Bank Canada Privacy Officer to respond to your confidentiality inquiries, you ought to get in touch with any office of the Confidentiality Commissioner from Canada (OPCC). The latest OPCC are a different work environment guilty of assisting consumers that have the confidentiality inquiries. If you wish, the fresh ICICI Bank Canada Confidentiality Administrator can assist you for the forwarding the inquiries into OPCC.